Cancellation & Refund Policy

Effective Date: 23 August 2026

At Slikia, we want you to shop with confidence. This Cancellation & Refund Policy explains when an order can be cancelled, returned, exchanged or refunded when purchasing through slikia.com.

By placing an order with Slikia, you agree to the terms outlined below.

1. Order Cancellation

You may request cancellation of your order before it has been processed or dispatched.

To request cancellation, contact us as soon as possible with:

  • Order number

  • Name used for the order

  • Registered mobile number or email address

  • Reason for cancellation

Once an order has been dispatched, cancellation may no longer be possible.

If the cancellation is successfully approved before dispatch, the eligible amount will be refunded according to the applicable refund process.

2. Cancellation After Dispatch

Once an order has been shipped or handed over to our courier partner, it generally cannot be cancelled through our system.

If you no longer require the product after dispatch, you may need to receive the order and follow the applicable Return Policy, if the product is eligible for return.

3. Return Eligibility

We accept eligible return requests where the product is:

  • Damaged during delivery

  • Defective

  • Incorrectly delivered

  • Significantly different from the product ordered

Return eligibility may depend on the condition of the product and the circumstances of the request.

4. Return Time Period

For eligible products, customers should contact Slikia within 7 days of delivery to report a return-related issue.

Requests received after the applicable return window may not be accepted.

5. Product Condition for Returns

To be eligible for a return, the product should generally be:

  • Unused

  • Unwashed

  • Undamaged

  • In its original condition

  • With original packaging and tags, where applicable

Products that have been washed, used, altered, damaged after delivery or otherwise do not meet the return conditions may not be eligible for return.

6. Wrong or Damaged Product

If you receive the wrong product or your product arrives damaged, please contact us as soon as possible.

We recommend taking clear photographs or videos of:

  • Outer packaging

  • Shipping label

  • Product

  • Damage or defect

  • Any relevant packaging condition

This information may be required to verify your claim and coordinate with our logistics or quality team.

7. Unboxing Video

For damaged, missing or incorrect product claims, an unboxing video may be requested as supporting evidence.

While an unboxing video can help us investigate a claim more efficiently, the final resolution will be determined after reviewing the available information and applicable circumstances.

8. Non-Returnable Situations

A return or refund may not be accepted where:

  • The product has been washed or used

  • The product has been damaged after delivery

  • The product has been altered or modified

  • The product is returned without required accessories or packaging where applicable

  • The issue is caused by improper washing or care

  • The return request is submitted outside the applicable return period

  • The product does not meet the applicable return conditions

Minor variations in colour, print placement or appearance caused by photography, lighting or screen settings may not be considered a product defect.

9. Return Shipping

For an approved return caused by a damaged, defective or incorrect product, Slikia may arrange or provide instructions for return shipping.

For other return requests, if accepted, applicable shipping or return charges may be deducted from the refund where permitted.

Return shipping arrangements will be communicated after the return request is reviewed.

10. Refunds

Once an approved return reaches us and is inspected, we will determine whether the product qualifies for a refund.

If approved, the eligible refund amount will generally be processed to the original payment method used for the order.

Refund processing may take approximately 5–7 business days after approval, depending on the payment provider, bank or financial institution.

11. Refund for Cancelled Orders

If an order cancellation is approved before dispatch and payment has already been received, the eligible amount will be refunded through the applicable payment method.

The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

12. Refund Amount

Depending on the circumstances of the return or cancellation, the refund may include the eligible product amount.

Shipping charges, convenience fees or other non-refundable charges, where applicable, may not be refundable unless required by applicable law or specifically approved by Slikia.

13. Exchange

Where available, Slikia may offer an exchange for an eligible damaged, defective or incorrectly delivered product.

Exchange availability depends on:

  • Product availability

  • Nature of the issue

  • Return eligibility

  • Stock availability

If the same product is unavailable, Slikia may provide another appropriate resolution where applicable.

14. Return Inspection

All returned products may be inspected before a refund or exchange is approved.

If the returned product does not meet the applicable return conditions, the return may be rejected.

In such cases, the product may be sent back to the customer where applicable.

15. Failed Delivery / RTO Orders

If an order is returned to Slikia because of:

  • Incorrect address

  • Incorrect PIN code

  • Customer unavailable for delivery

  • Customer refusing delivery

  • Failure to accept the shipment

the order may be treated as a Return to Origin (RTO).

Any refund or re-shipping will be subject to the applicable circumstances and shipping costs.

16. Sale & Promotional Products

Products purchased during special sales, promotional campaigns or with discount codes may be subject to specific return or cancellation conditions.

Any special conditions applicable to a promotion will be communicated at the time of purchase.

17. How to Request a Return or Refund

To request a return, cancellation or refund, contact us with:

Order Number:
Customer Name:
Registered Mobile/Email:
Product Name:
Reason for Request:
Photos/Videos: Where applicable

Our team will review the request and provide the next steps.

18. Contact Us

For cancellation, return or refund assistance, please contact:

Slikia

Website: slikia.com
Email: support@slikia.com

Founder: Bhavya

Policy Updates

Slikia reserves the right to update this Cancellation & Refund Policy from time to time.

Any changes will be published on this page with an updated Effective Date.

Slikia

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